Frequent questions

Yes, at Teia we deliver to all states in Mexico. However, there are some postal codes where, for the time being, our courier services are not covered. But don't worry! If your delivery cannot be completed due to this situation, we will contact you.

No, at Teia we only ship within the national territory.

If you've already made your purchase and received a confirmation email, the estimated delivery time is 1 to 5 business days.

Please note that business days exclude Saturdays, Sundays, and holidays and begin counting from the day you receive your confirmation email, which is not necessarily the same day of purchase.

Remember that delivery time depends on several factors:

• Product weight and dimensions.
• Distance between the shipping and delivery locations.
• Parcel service that makes the shipment.

Shipping costs $130 to anywhere in the country. We occasionally offer free shipping promotions.

When you add one or more products to your shopping cart, our system calculates the shipping cost based on factors such as the origin, weight, and dimensions of each product, as well as the delivery destination.

At Teia, we always try to ship all your products in a single package; however, this isn't always possible. For this reason, the shipping cost may increase even if the delivery address is the same for all your products, as their dimensions or origin may require separate shipments.

Don't worry, the courier will make a second delivery attempt. If you wish, you can contact the shipping company directly; identify which one by checking the confirmation we sent to your email.

If we don't receive a response after any attempt and we can't deliver the order, we'll unfortunately have to cancel it.

Remember that if you paid with PayPal, a credit or debit card, an OXXO deposit, or a bank deposit, anyone with official identification can receive your order.

When you make a purchase on our site, from the moment you receive your product, you have 5 business days to request a return directly from us.

Of course! At Teia, we offer you 5 business days to return your product completely free of charge.

Remember that:

• The warranty begins to run from the moment the product is delivered.
• If you have any questions before making your purchase, please email contacto@teiacosmeticos.com . One of our advisors will send you the information you need shortly.

If your product is sold and shipped by Teia, when requesting the warranty, you will need to demonstrate the product defect and return it for validation.

Please note that photos and a detailed description of the defect in your product will be requested if necessary.

Once the returned product arrives at our warehouse, you must wait a maximum of 3 business days while we perform quality control to evaluate any defects.

If your warranty is applicable, the approximate time to provide a solution is 20 business days.

Of course. Send us a WhatsApp message and our beauty consultant will provide you with personalized recommendations, completely free of charge, to help you find the products that best suit your skin type and needs.

You can purchase our products:

• Directly in our online store.
• On Amazon MX .
• On Mercado Libre .
• In Liverpool stores in Mexico City, Guadalajara, Querétaro, Monterrey, and Puebla.
• Via liverpool.com.mx , with shipments to the entire republic.

By choosing TEIA, you're not only investing in high-quality products free of harmful ingredients, but you're also supporting a 100% Mexican project and fostering the growth of female entrepreneurs in our country.

Yes. All the ingredients we use in our formulas are biodegradable and environmentally friendly.

That's right. None of our products contain any animal-derived components.

We formulate with the highest possible proportion of naturally sourced ingredients. In some products, we add synthetic ingredients—such as vitamins or safe preservatives approved by the food industry—to ensure the formula's efficacy, safety, and stability.

At TEIA Cosmetics, we ensure that each product meets the highest standards of quality and safety through a battery of tests carried out in accredited laboratories:

• Skin compatibility testing: We evaluate your skin's tolerance to the formula to rule out adverse reactions.
• Primary dermal irritation tests: We determine the irritating potential of our products in immediate contact with the skin.
• Microbiological testing: We verify the absence of harmful microorganisms and the effectiveness of the preservatives in the formula.
• Accelerated stability testing: We expose formulas to extreme temperature and humidity conditions to ensure their integrity over time.
• Shelf testing: We monitor product performance under real-life storage conditions, evaluating color, odor, texture, and functionality.
• Ingredient compatibility analysis: We confirm that all components interact stably and safely with each other.
• In vitro SPF testing (for sunscreen products): We measure the sun protection factor using validated methods, ensuring its effectiveness.

All of these tests are carried out in compliance with current national and international regulations, so you can enjoy effective and 100% safe cosmetics.