Terms and Conditions

These Terms and Conditions consist of the following sections contained in this document:

  1. Introduction;
  2. General Purchase Conditions
  3. Use of the Website
  4. Miscellaneous, as well as those terms and conditions that address specific topics related to any policy or document that can be accessed through links provided in this document.

www.teiacosmeticos.mx (hereinafter "the Website") belongs to and is operated by TEIA cosmeticos sa de cv.

Each time a purchase order is made through this Website, a sales contract will be constituted between you (as a user) and Teia; Said contract will be governed by these Terms and Conditions, as well as, specifically, by the General Purchase Conditions detailed below.

TEIA cosmeticos sa de cv. It is a legal entity legally established under Mexican trade regulations.


Promotion 15% discount on Skin Care

1.1 Type and method

  • Discount on the amount of the products
  • Automatic

1.2 Details

  • Valid for the Online Store
  • 15% discount on Skin Care products
  • Minimum purchase of 1 item
  • Not combinable with other discounts
  • Active on March 22

Promotion 15% discount on Makeup

1.1 Type and method
  • Discount on the amount of the products
  • Automatic

1.2 Details

  • Valid for the Online Store
  • 15% discount on Makeup products
  • Minimum purchase of 1 item
  • Not combinable with other discounts
  • Active on March 22

3. General Conditions

3.1 Participation

All natural persons over 18 years of age who make a purchase in the Online Store during their validity period may participate in the promotions.

3.2 Exclusions

Promotions will not be applicable to:

  • Clearance or discounted products
  • Orders placed through sales channels other than the Online Store
  • Purchases made by distributors or wholesalers

3.3 Exchanges and returns

The general exchange and return policies of the Online Store will apply.

3.4 Applicable law and jurisdiction

These conditions will be governed and interpreted in accordance with the legislation in force in Mexico. Any controversy that may arise in relation to these conditions will be submitted to the jurisdiction of the competent courts of Mexico City.

4. Acceptance

Participation in promotions implies total and unconditional acceptance of these terms and conditions.

5. Modifications

The company reserves the right to unilaterally modify the conditions of the promotions at any time and without prior notice.

6. Contact

For any questions or clarifications about the promotions, you can contact us through the following email: contacto@teiacosmeticos.com

  1. General Purchase Conditions

Please read these General Purchase Conditions carefully before placing an order for products in the Teia web store. Remember that these General Purchase Conditions are completed with the terms contained in those pages that are accessed from these General Purchase Conditions.

1.1 When do these General Purchase Conditions apply?

These General Purchase Conditions apply to all offers and agreements relating to the sale and delivery of Teia products. You must express your agreement with these General Purchase Conditions (i) when placing an order on our Website or (ii) on any web page that is directly connected to our Website, or (iii) when accepting an offer from Teia. It will only be possible to withdraw from these General Purchase Conditions if Teia so agrees in writing.

2. Products

Teia offers various types of products. These include cosmetics and makeup and hair products. The image of the products and the brand belong to Teia

2.3 Requirements to sign a contract with Teia

The minimum age to purchase products through our Website is 18 years old.

You guarantee that the information provided to Teia in the application or order is accurate and complete.

2.1 How is the contract between Teia and the client formalized?

2.1.1 Purchase of Products

All information contained on our Website is a mere invitation to negotiate that does not in itself constitute a binding offer or contract. By placing an order, you offer to purchase the products included in that order.

Teia will never be obliged to accept an order. Teia will have the right, at any time, to check orders in advance or to reject them without having to provide reasons. If Teia does not confirm your order within ten business days, the order will be considered to have been rejected.

All orders that you request are subject to acceptance by Teia, which may reject them at its sole discretion. Here are some examples of cases in which we will not process an order:

(a) The products shown on the Website are not available;

(b) The customer's payment has not been authorized;

(c) There are restrictions that affect the shipment of the product;

(d) The products displayed on the Website contain obvious errors, such as an incorrect price or description.

Once the order has been placed, Teia will send you a confirmation email with relevant data such as the order number and details of the products ordered, as well as information regarding shipping conditions. The acceptance of the order and, consequently, the constitution of the contract of sale of non-personalized products between you and Teia will only take place when you receive an email from Teia confirming the shipment of the Products.

2.2 Reservation of title

The delivered products will remain the property of Teia until the amounts due are paid in full, including payment of shipping costs, whether prior, subsequent or partial deliveries. The buyer will not sell, dispose of or pledge the products before full ownership has been transferred to him.

2.3 Product quality and maintenance

Minor color and other variations may occur in products due to image scanning, display technologies or other technical reasons. Teia will not be responsible for these variations and deviations.

Teia recommends that you pay attention to the instructions for use specified in the description of each product. Teia will not be responsible for any damage resulting from incorrect handling of the products, including manipulations contrary to instructions.

2.4 Cancellation of orders

We cannot cancel your order as we begin processing it the moment you send it to us.

2.5 Prices

The prices shown include VAT. Teia reserves the right to make price and product changes before you place your order.

Teia reserves the right to change, limit or terminate any special offer or discount at any time.

Teia will charge shipping costs. Shipping costs may vary depending on each product and type of shipping.

The shipping cost is calculated automatically at checkout.

2.6 Payment methods

Teia will perform an individual credit check for each purchase in accordance with Teia's Privacy Policy. Based on the results of this check, Teia reserves the right to reject certain payment methods.

2.7 Billing

When you request an invoice from us, or as required by applicable legislation, Teia reserves the right to issue or provide electronic invoices, with the buyer accepting this billing method. If you require an invoice, it is necessary to send an email to contacto@teiacosmeticos.com indicating the purchase number.

2.8 Delivery

Teia will deliver to the address indicated by you within Mexican territory. Teia will only be able to deliver to homes or offices.

Deliveries will be made on business days that are not holidays in the country of delivery or in the area where the Teia warehouse is located. We therefore ask our clients to inform themselves about the national and local festivities in their place of residence. We suggest you check holidays for a better forecast of delivery dates.

Teia will be entitled, to the extent reasonably possible, to make installment deliveries so that You can receive the ordered products as soon as possible. These split deliveries will not entail additional costs. However, if you request delivery in parts, Teia will charge you additional shipping costs. Each split order will constitute an independent sales contract. If Teia is late in delivering a part or a split order, this will not give you the right to cancel any further delivery of the split order.

If Teia discovers, before concluding the sales contract, that it cannot deliver the ordered products, Teia may offer you an equivalent product in terms of quality, price and function. You will not be obliged to accept the replacement product, and may return it, if you wish, within a period of 30 days. In such case, the return costs will be borne by Teia (your right of revocation or return will remain unaffected).

If Teia discovers, after concluding the sales contract, that it cannot deliver the ordered products and is not responsible for this situation, Teia will have the right to terminate the sales contract. Of course, Teia will inform you immediately and refund all payments made.

In the event that the customer is not at the address to receive the package during the attempts made by the parcel service or does not specify the correct address and this generates a return of the package, the customer will have to cover the second shipment or if he wants The return will not be refunded the amount paid regarding the shipping cost.

2.9 Shipping:

Shipments are carried out within the Mexican Republic by the Fedex company, with a cost of $99 pesos and on purchases of $1,200 the shipping is free, the shipping is standard with an approximate shipping duration of 5 to 10 days by the Fedex company.

2.9.1 Shipping time

The estimated delivery time is 3 to 10 total business days in which your products are prepared, your package is prepared and arrives to you, once it leaves our offices you will receive a shipping confirmation email with a tracking number for that you can follow up.

We try to send your package the day after your purchase, however it may vary depending on production and holidays, please take into consideration that Fedex may present delays beyond the control of TEIA Cosmetics, however we will do everything possible so that you receive your products on time. time.

What happens if I could not receive the order and it is returned to TEIA?

The parcels make 3 delivery attempts, when the first attempt was not successful, we will contact you to check references or even ask that the package arrive at a parcel branch, if not received the package will be returned to TEIA, if you want For us to send it again, payment for a second shipment would have to be made.

2.9.2 Delays or packet loss:

You can gladly contact us to help you communicate with Fedex and guarantee the delivery of the product as soon as possible, consider that in case of delays it may take up to 3 days for Fedex to get the package back on the route.

In case of loss of the package by the Fedex company, we will file a report to carry out the corresponding process and confirm the loss, then we will send you a replacement for your package.

Remember that we work together with Fedex to give you the best possible service, there are shipping situations that are external to Teia Cosméticos, however we will maintain constant communication with you to reach the necessary resolutions.

2.10 Returns and exchanges

In order to guarantee the safety and quality of the products, we do not offer returns or exchanges of merchandise, this allows us to ensure that the product you receive is only handled by our team and under the best quality standards.

As they are personal care products, returns or exchanges due to shade variations are not accepted.

2.11 Damaged or defective products

For Teia, quality is essential. We thoroughly test all of our products under real-world conditions to ensure that they are fully capable of supporting the uses for which they have been designed. Teia has a legal obligation to ensure that its products comply with the sales contract.

Any defective item or item that does not correspond to your purchase order, report it immediately via Whatsapp at +5213325977322 or email contacto@teiacosmeticos.com 

It is important to make your report within the first 5 days of receiving the item, with the following information:

*Purchase number


*Reason for return

Returned products will be inspected by Teia's quality control department. If the damage is the result of a manufacturing defect or if the product does not meet factory specifications, we undertake to refund the entire cost of the defective product.

If the problem is due to causes beyond the quality of the material or the production process, we will return the product as you sent it to us. We do not refund products:

  • If they have not been obtained on our Website
  • If they have been damaged by misuse or neglect (exposure to chemicals, caustic substances, fire, high heat, sharp objects, etc.)
  • If they have been damaged by improper use or by activities other than their intended purpose

The useful life of any Teia product is specified on its packaging.

Our customer service is available to help you. Do not hesitate to contact us with any questions or comments. Call us at 33 2597 7322 Monday to Friday from 9:00 a.m. to 6:00 p.m. or send us an e-mail to contacto@teiacosmeticos.com

3. Refunds

Refunds are usually made within 14 days. Keep in mind that banks and credit card managers may take a little longer to process the deposit. Why 14 days? Our quality department must inspect all returned products and confirm that they conform to specifications. Once the return is approved, Teia will issue a refund in a couple of days to the same account from which the payment was made.

4. Use of the Website

Please read these Terms and Conditions (“Terms and Conditions of Use of the Website”) carefully before using this Website and any Teia content on social networks (including without limitation Facebook, Pinterest and Instagram) (collectively: “the Website "). These Terms and Conditions will apply to all visits to and use of the Website, as well as the Content (as defined below), information, recommendations, products and/or services offered on or through the Website. By accessing and using the Website, you accept these Terms and Conditions in their entirety, in addition to any other laws or regulations that may apply to the Website and the Internet. If you do not accept these Terms and Conditions in their entirety, please leave the Website.

4.1 Website Content

All content that appears on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), are the property of Cristina Mejía Madrigal and its affiliated companies, its licensees and/or its content providers. All elements of the Website, including, but not limited to, the general design and the Content, may be protected by copyright, moral rights, database rights, trademark regulations and other laws relating to the right to copyright. intellectual and industrial property. Except as expressly permitted in this or any other agreement with Teia, no part or element of the Website or its Content may be copied or retransmitted by any means. The Website, its Content and all related rights will continue to be the exclusive property of Cristina Mejía Madrigal, its affiliated companies, or its licensors, unless otherwise expressly agreed. All rights reserved.

4.2 Copyright and Trademarks

The copyright in all Content belongs and will continue to belong to Cristina Mejía Madrigal, its affiliated companies, or its licensors as applicable. Except as otherwise indicated in specific documents on the Website, you are authorized to view, reproduce, print and download Content found on the Website solely for personal, informational and non-commercial purposes. You may not modify the materials or copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. No reuse of any Content is permitted without the prior consent of Teia. For purposes of these Terms, the use of such Content on any other Website or networked computer environment is prohibited. Nor may any copyright, trademark or other proprietary notice be removed from the Content found on the Website.

4.3 Disclaimer of warranties

The Website and the Content are free of charge and provided “as is”, without any warranty. The information on the Website is for general information purposes only and does not constitute advice.

Teia does not represent or guarantee that the information and/or services included in the Website are accurate, complete or current, nor that the Website or the server that makes the Website available are free of viruses or any other harmful components. . Furthermore, Teia will not provide any specific IT infrastructure or connectivity. Therefore, Teia cannot represent or guarantee that the Website will be uninterrupted or error-free. Teia makes no warranties or representations regarding the use of the Content on the Website as to its correctness, precision, suitability, usefulness, timeliness, reliability, etc., or otherwise, in each case to the maximum extent permitted by applicable law. .

4.4 Limitation of liability

You use this Website at your own risk. Neither Teia, nor any of its employees, managers, directors or agents, nor any other party involved in the creation, production or distribution of the Website will be liable for any direct, indirect, special, consequential damages, or any other damages that resulting from the use of the Content on the Website, or the inability to use it, including damages caused by viruses, inaccuracies, incomplete information on the Website, or the performance of the products, or any other damages arising from or in connection with these Terms and Conditions, even if Teia has been advised of the possibility of such damages.

4.5 Links to third party sites

For your convenience and to enhance the use of the Website, links may be provided from time to time to websites owned and controlled by third parties. These links take you outside the service and the Teia Website and are beyond the control of Teia. Sites to which you may link have their own independent terms and conditions, as well as their own privacy policy. Teia is not responsible and cannot be held responsible for the content and activities of these sites. Therefore, your visit or access to these sites is under your sole responsibility.

Please note that these other sites may send their own cookies to users, collect data or solicit personal information and you are therefore advised to check the terms of use and privacy policies of these other websites before using them.

4.6 Incorrect use of the Website

You are prohibited from using the Website to submit or transmit any User-Generated Content (as defined below) that infringes or may infringe any intellectual property right of a third party or that is threatening, false, misleading, subversive, defamatory. , invasive of privacy, obscene, pornographic, abusive, discriminatory or unlawful, or that may constitute or encourage conduct that could be considered criminal offenses, violate the rights of any party, or otherwise give rise to civil liability or break the law. Teia may deny you access to the Website at any time in its sole discretion, including in cases where Teia believes that your use of the Website breaches any of these Terms and Conditions and/or applicable laws.

You are also prohibited from using the Website to advertise or make commercial requests.

4.7 User generated content

All opinions, observations, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or any other user of the Website submit to the Website or transmit using the Website (Content generated by the user) will be considered non-confidential and non-private. Accordingly, Teia shall have the non-exclusive, non-copyright right to use, copy, distribute and disclose to third parties any User-Generated Content for any purpose, in any media and throughout the world (license grant). You acknowledge and agree that Teia only acts as a passive channel for the distribution of User Generated Content and assumes no responsibility or liability to You or any third party with respect to the content or accuracy of the User Generated Content. Teia will not continually monitor User-Generated Content posted by You or moderate between users, and will have no obligation to do so. Without limiting all of the foregoing, You acknowledge and agree that any observations, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of Teia. Any use by You of Self-Generated Content is solely at Your own risk. You represent and warrant that any Content generated, submitted or transmitted by You is originally Yours and does not copy the work of any third party or otherwise infringe any third party's intellectual property rights, rights of privacy or rights of personality, and does not contain any defamatory or libelous statements. Furthermore, you represent and warrant that you have the capacity to grant the license in accordance with the provisions of this section, agreeing to indemnify and hold harmless Teia and its affiliated companies from the costs, expenses, damages, losses and liabilities incurred or suffered by you. Teia or its affiliated companies, related to any Content generated, sent or transmitted by you or for any other use you make of the Website.

Teia reserves the right, in its sole discretion, to block or remove (in whole or in part) any Content generated, submitted or transmitted by You that appears to Teia to be inconsistent with these Terms and Conditions (including materials that violate or may infringe third party intellectual property rights, privacy rights or personality rights) or that, in any other way, are not considered acceptable by Teia.

You agree to immediately communicate in writing to Teia any Content generated by You (or any other Content) that violates these Terms and Conditions. You agree to provide Teia with the information necessary for Teia to investigate whether such Content generated by You (or any other Content) violates these Terms and Conditions. Teia agrees to use good faith efforts to investigate the complaint and will, in its sole discretion, take whatever action it deems appropriate. However, Teia does not guarantee that it will block or delete (in whole or in part) such Content generated by You or any other Content.

4.8 Unsolicited ideas

Teia maintains a policy of not examining or accepting submissions of unsolicited ideas, inventions, designs or other materials related to Teia's business, whether text, images, sounds, software, information, or otherwise, from people outside the scope of Teia. For that reason, you should not send Materials to the Website or to Teia via email or in any other way.

5. Various

5.1 How you can contact us

If you have any questions or comments about the Website or these Terms and Conditions or if you wish to make a complaint, do not hesitate to contact our Customer Service team by phone 33 2597 7322 or by email contacto@teiacosmeticos.com

5.2 Priorities

In the event of contradiction or conflict between the Teia Terms and Conditions and any stipulations provided in other parts or links of this Website, the Teia Terms and Conditions contained in this document will prevail.

5.3 Changes to these Terms and Conditions

Teia reserves the right, at its sole discretion, to change these Terms and Conditions at any time.

The use of this Website, as well as any sales contract concluded between you and Teia, will be subject to the version of Teia's Terms and Conditions in force at the time of placing the purchase order through this Website or in force. the day you sailed through it.

Please check these Terms and Conditions periodically to inform yourself of such changes. To find out which version it is, go to the bottom of the page, which indicates the last revision date of the Terms and Conditions.

5.4 Data protection

Teia fully respects the privacy of people who access and use its Website. For more details on how we use cookies, the type of information we collect, how and for what purposes we use your data and under what circumstances we disclose information, please see our Privacy Policy and Cookies Policy, which have been included and form part of these Terms and Conditions.

By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy.

5.5 Separability

Each provision of these Terms and Conditions will be construed separately and independently of the others. If any provision is deemed invalid, void or ineffective, such provision will be deemed severable and will not affect the effectiveness of the remaining provisions of these Terms and Conditions.

5.6 Subcontracting and assignment

Teia reserves the right to subcontract, transfer, assign or donate all or any of its rights and obligations in accordance with these Terms and Conditions, provided that the user's rights contained in these Terms and Conditions are not affected. You may not subcontract, assign or transfer any of your rights or obligations under these Terms and Conditions without the written consent of Teia.

5.7 Events beyond reasonable control

Teia is not responsible for any delay or failure to perform its obligations under these Terms and Conditions where the delay or failure is due to causes beyond its control or control.

5.8 Applicable law and jurisdiction

These Terms and Conditions will be governed by Mexican legislation.

Mexican legislation will apply to the sales contract.

You and Teia submit to the non-exclusive jurisdiction of the Mexican courts.